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Frequently Asked Questions


Check your connection and if you have adequate space on your computer to download. If both of these are fine, make some tea, put your feet up and try again in 20 minutes. It should work. If you’re still having problems, call us up or drop us an email and we will re-upload your footage.

Yes by all means. But please ensure it is clean of personal data and preferably new to avoid any risk of viruses getting onto our system.

• All films ordered in the UK before 16:00 hrs will be sent via UK Special Delivery. This is guaranteed next working day.
• International orders vary, dependant on where you are based, but we aim to get orders within Europe out within 3 – 4 working days.

• We tend to hang on to films after scanning for 5 – 10 working days, in case you require a re-scan.
• If you require them sooner, please let us know.