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Frequently Asked Questions

Delivery

• We generally send film scans over on MyAirBridge.com (which works in exactly the same way as WeTransfer), unless it is a large amount of films (i.e. 20+ reels), a large archive or you want uncompressed data. In which case we will need you to send a hard drive.

• You will receive an email from MyAirBridge.com with a link to download your scan files(s). Each 2.6K scan (pro res file), will be approximately 10GB.

• Check first that your connection is fast enough and has enough bandwidth to download your files.

• Also check that there is enough data allowance i.e. if you have a connection with a download limit (or cap).

Check your connection and if you have adequate space on your computer to download. If both of these are fine, make some tea, put your feet up and try again in 20 minutes. It should work. If you’re still having problems, call us up or drop us an email and we will re-upload your footage.

Yes by all means. But please ensure it is clean of personal data and preferably new to avoid any risk of viruses getting onto our system.

• All films ordered in the UK before 14:30 hrs will be sent via UK Special Delivery. This is guaranteed next working day.
• International orders vary, dependant on where you are based, but we aim to get orders within Europe out within 3 – 4 working days.

• We tend to hang on to films after scanning for 5 – 10 working days, in case you require a re-scan.
• If you require them sooner, please let us know.